Privacy Policy

We respect your privacy and are committed to keeping your personal information accurate, confidential, and secure. This policy explains how we collect, use, share, and protect information that identifies you (“Personal Information”).

Our privacy practices are guided by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Responsibility for Your Information

We are responsible for the Personal Information in our care. Designated individuals oversee our privacy practices and compliance with this policy.

2. Why We Collect Information

We collect, use, and share Personal Information to fulfill your requests, provide our products and services, and offer additional products or services that may interest you.

We explain our reasons for collecting information before or when it is collected. In some situations, the purpose is apparent from your actions—for example, when you provide your name, delivery address, and payment details to place an order.

3. Your Consent and Choices

We obtain your knowledge and consent to collect, use, or share Personal Information, except where the law permits or requires otherwise.

You choose whether to provide your information. However, withholding certain details may prevent us from fulfilling an order or providing a requested service. We do not require consent to unrelated uses of your information as a condition of purchasing a product or receiving a service.

4. Information We Collect

We limit collection to the Personal Information needed for the purposes we identify.

With your consent, we may collect information through our website, in person, by telephone, or through written or electronic correspondence.

5. How We Use, Share, and Retain Information

We use or share Personal Information only for the purposes for which it was collected, unless you consent to another purpose or the law permits or requires it.

We retain information only as long as necessary to fulfill those purposes or meet legal requirements.

6. Keeping Information Accurate

We take reasonable steps to keep Personal Information accurate, complete, and current for its intended use.

7. Protecting Your Information

We use safeguards appropriate to the sensitivity of the Personal Information we hold. We take reasonable precautions to protect it against loss, unauthorized access, misuse, or disclosure.

8. Transparency About Our Practices

Information about our privacy policies and how we manage Personal Information is available upon request.

9. Accessing and Correcting Your Information

You may ask whether we hold Personal Information about you, how it has been used or shared, and request access to it. You may also request corrections if the information is inaccurate or incomplete.

Access may be restricted where permitted by law, including when disclosure would reveal another person’s information or conflict with legal, security, or confidential business restrictions.

10. Questions, Concerns, and Complaints

Please contact us with any questions, suggestions, or complaints about this policy or the way we handle your Personal Information.

Cookies

Cookies are small files that a website may store on your device. We may use them to support website features, improve functionality, and personalize your browsing experience.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect how parts of our website work.

Links to Other Websites

Our website may include links to third-party websites. Those websites operate under their own privacy policies, and this policy does not apply once you leave our site.

We do not control third-party privacy practices. Before providing information to another website, review its privacy policy to understand how your information may be collected, used, and shared.