Return and Refund

Damaged, Defective, or Incorrect Items

Check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly so we can review the problem and help resolve it.

Items Not Eligible for Return

We do not accept returns for:

• Perishable goods, including food, flowers, and plants.
• Custom-made or personalized products, including special orders.
• Personal care products, such as beauty items.
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you’re unsure whether your item qualifies for a return, please contact us.

Exchanges

To exchange an item, return your current purchase first. Once your return is accepted, place a separate order for the replacement you want.

Refunds

After receiving and inspecting your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund and display it in your account.

If you haven’t received your refund more than 15 business days after approval, please contact us for assistance.